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How many situations have you been in where crossed wires led to crossfires? Have
you felt misunderstood? Have you failed to get your message across? Have you
wondered where it all went wrong?

Navigating a conversation is not always instinctive. It is an art that requires careful
consideration, an awareness of the dynamics at play and the ability to anticipate the
unexpected.

In order to have a truly successful conversation a few fundamentals need to be in
place. You need to have a clear objective in mind, you should have planned your
approach and done all your homework. Thinking about the “people stuff” is essential
if we want to communicate effectively. Understanding the needs of the person you
are talking to and the way they are likely to respond will also help you to affect a
positive outcome.

Come and join us to learn about the art of Persuasive Conversation. We’ll give you
tools and techniques that will help you develop your awareness, build your
assertiveness and give you the best chance of success when communicating with
others.

Outcomes
At the end of this course, learners will be able to:

- Plan and prepare for a persuasive conversation
- Crack the appropriate content
- Understand personality styles and common approaches to conflict
- Identify their own triggers that cause irrational behaviour
- Act assertively in a variety of different situations
- Listen attentively and connect with others
- Ask well constructed questions that are outcomes focused
- Have an arsenal of different persuasive techniques